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Quality – Customer Service

Oristar – The destination of global quality products, international standards, maximized to meet customers request.

General policy provisions

Date posted: 02/ 06/ 2020 - The poster: admin


During use if any problems or errors are caused by the user. Customers can contact the customer service center of the company or its service center for assistance.


– Product warranty is: Fix defects, problems caused by manufacturer errors.

Provisions on warranty

– Product is free warranty if the product is still valid warranty period from the date of delivery.

– The warranty period is stated on the Warranty Card and according to the manufacturer’s regulations for all technical problems of the product.

– There is a warranty card and a valid warranty stamp of the company or the manufacturer on the product.

These cases are not warranted

– The product has expired warranty on the warranty card or lost Warranty Card.

– Warranty seals are torn, broken, overwritten, modified or erased.

– Warranty card does not specify Serial number and date of purchase.

– The product shows signs of damage caused by rodents or insects.

Location warranty

– If in the contract, delivery note, warranty card does not specify the agreement at the signed customer address, all products are guaranteed at Oristar Joint Stock Company.


– Warranty does not cover shipping and delivery costs.


1. Cases of return and exchange:

– Defective goods cannot be used by the manufacturer.

– The goods are damaged due to the company’s shipping process.

– Goods not in accordance with the model and type that the customer has ordered.

– Delivery is missing.

If the above cases are found, please do not accept the goods and ask our delivery staff to confirm the condition on the spot and request a return. If not, the customer must immediately report the faulty status to us within 24 hours of receiving the goods for support for innovation, after 24h we will not support the settlement because the customer has agreed with the default. products delivered.

2. General terms and conditions for return and exchange:

– “One on one” for products sold within 7 days if there is a problem.

– Still full of stamps, invoices, no scratches, dents distorted, outside damage, breakage ..

– The time of exchanging goods does not exceed 3 days from the date of receipt of the goods (based on the purchase invoice or the receipt of the delivery party).

– There are all accompanying documents such as receipts, invoices, delivery notes, warranty cards, catalouge …

However, for some products we will not apply the same return and exchange conditions, during the sales consultancy, we will advise in detail about the time and form of return for each product. for reference when customers want to buy that product.

Refund Fee: The refund fee will be entirely paid by the company if the fault is the company.

Form of refund: Product will be renewed to customers, in case the product is no longer in stock, the company commits to refund 100% of the fee that customers have paid to us through such forms as : cash at the company or transfer to customers


Customers buying at the company can choose the following payment methods:

1. Direct payment at:

Oristar Corporation

Address: 9th Floor, Detech Building, no. 8 Ton That Thuyet, My Dinh 2, Nam Tu Liem, Hanoi

Phone: 024 3972 0120


2. Payment via bank transfer

Specific information about the transfer account number we will send you to the specific email for your confirmation.

Content of transfer: Company name – Goods name

After the transfer, please notify us again so that we can check and confirm it for you.

3. Pay when the staff to delivery

The easiest way to pay, especially when you are not familiar with online payments.

– You choose the payment method when the delivery staff please specify the content of money transfer such as: Company name, telephone number of the sender and the name of the product you have chosen.

– After successful transaction, please email or call to notify the company to facilitate the inspection.


Our company takes delivery nationwide.

Shipping charges will be based on the order value and your geographical location

In case you buy goods during the holidays or Tet or meet some objective conditions such as damaged vehicles, bad weather, natural disasters … The company will negotiate with you on delivery time to Ensure the progress and quality of the goods.

For bulk orders, many companies will discuss directly with you so that you always feel secure when choosing to buy.


Method 1: Call the hotline of the company and receive advice from employees

Method 2: Order through the company website

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